Privacy Policy

JaraStay is a hospitality booking platform operated by Tyon Solutions, a company registered in Nigeria. Our platform connects guests with hotels across Nigeria and Africa, offering guaranteed best rates and a seamless booking experience. If you have any questions about this Privacy Policy, you can contact us at: Email: info@jarastay.com Address: Lagos, Nigeria

When you use JaraStay, we may collect the following information: Personal Information: Your full name, email address, and phone number when you make a booking or enquiry. Booking Information: Hotel preferences, check-in and check-out dates, room type, and number of guests. Payment Information: We do not store your card details. All payments are processed securely through Paystack, a PCI-DSS compliant payment processor. Device & Usage Information: IP address, browser type, device type, pages visited, and time spent on our platform. This helps us improve our service. Communications: If you contact us via email, phone, or WhatsApp, we may retain those communications to resolve your enquiry.

We use the information we collect to: — Process and confirm your hotel bookings — Send you booking confirmations and pre-arrival notifications — Communicate with you about your reservation or enquiry — Improve and personalise your experience on our platform — Comply with legal obligations under Nigerian law — Prevent fraud and ensure the security of our platform — Send you relevant offers and updates (only where you have consented) We do not sell, rent, or share your personal data with third parties for their own marketing purposes.

We share your information only where necessary: With Hotels: We share your name, phone number, and booking details with the hotel you have booked, so they can prepare for your arrival. With Payment Processors: Your payment is handled by Paystack. Please refer to Paystack's Privacy Policy for details on how they handle your data. With Service Providers: We use trusted third-party services (including email delivery via Resend) to operate our platform. These providers only process your data on our instructions. Legal Requirements: We may disclose your information if required by Nigerian law, a court order, or a government authority. We do not transfer your personal data outside Nigeria except where necessary to operate our platform (such as cloud hosting services), and we ensure appropriate safeguards are in place.

We retain your personal data for as long as necessary to fulfil the purposes set out in this policy, or as required by Nigerian law. Booking records are retained for a minimum of 2 years for financial and legal compliance purposes. If you request deletion of your data, we will action this within 30 days, subject to any legal obligations that require us to retain certain records.

Under the Nigeria Data Protection Act 2023 (NDPA), you have the right to: — Access the personal data we hold about you — Request correction of inaccurate data — Request deletion of your data (subject to legal obligations) — Withdraw consent where processing is based on consent — Lodge a complaint with the Nigeria Data Protection Commission (NDPC) To exercise any of these rights, contact us at info@jarastay.com. We will respond within 30 days.

JaraStay uses essential cookies to operate our platform, including session management and security. We also use analytics cookies (via Vercel Analytics) to understand how visitors use our site. You can disable cookies in your browser settings, but this may affect the functionality of our platform.

We take the security of your personal data seriously. We use industry-standard measures including HTTPS encryption, secure database access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

JaraStay is not directed at children under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised effective date. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: Tyon Solutions (operating JaraStay) Email: info@jarastay.com Website: jarastay.com Lagos, Nigeria